Returns & Exchanges

Due to the perishable nature of our premium Japanese snacks, we are unable to accept returns for food items once they have shipped. If your box or its contents arrive damaged or if you receive the wrong item, please reach out to our support team within 14 days of delivery for a replacement or refund.

Return Process

• 1.
  Inspect Your Shipment

  Upon receiving your Bokksu, carefully check all snacks and tea pairings for any signs of shipping damage or missing items.

• 2.
  Document the Issue

  Take clear photos of the damaged products, the shipping box, and the packing slip to help us expedite your claim with our logistics partners.

• 3.
  Contact Support

  Email our Happiness Team at [email protected] with your order number and the photos you captured to initiate a resolution.

• 4.
  Receive Resolution

  Once our team reviews your request, we will issue a store credit, send a replacement item, or process a refund to your original payment method.